• Residential Entry Door - Warranty Service Field Technician -

    Job Locations US-IN-Indianpolis
    Posted Date 1 week ago(12/2/2019 12:07 PM)
    Job ID
    # of Openings
    Service Dept
  • Overview

    Excellent Pay, Benefits, PTO, Company Vehicle and Tools


    Employee-owned and operated, Palmer-Donavin is a leader in wholesale distribution of residential building supplies and entry doors. We are headquartered in Columbus, Ohio, with 8 branch operations in Ohio, Michigan, Wisconsin. 


    At Palmer-Donavin, we understand that our success depends on the success of our customers and our employees. For our customers, that means delivering quality products and exceptional customer service at fair prices. For our employees, that means sharing the profits of our company. Our recipe for success is no secret. We have thrived as a company since 1907 by sticking to our principles and being true to ourselves and our customers. We make money the old fashioned way – through hard work – where honesty, integrity, and fairness guide our daily operations.


    At Palmer-Donavin, we are not just looking for employees; we are looking for business partners. Being 100% employee-owned and operated, everyone in the PD family shares a commitment to ownership. As an ESOP, we offer the unique experience to work like an owner but commit to a work-life balance in keeping family a priority. For more than 100 years, Palmer-Donavin has been committed to providing exceptional customer service.  A leader in building material distribution, we are built from employee owners who work hard to earn a relationship one order at a time.  Our goal is to create life-long customers that will inspire us to never stop innovating and remain dedicated to our mutual success.


    Our Door Division is seeking a Warranty Service Technician to join our team.  This role is a full time, hourly position reporting directly to the Warranty Service Manager.  Here is an opportunity to join a strong and stable company that has been around since 1907 and join a team where employees drive profitability and take ownership.


    Our Door Division is seeking a Residential Entry Door - Warranty Service Field Tech to join our team. This role is a full time, hourly position reporting directly to the Warranty Service Manager. Here’s an opportunity to join a strong and stable company that has been around since 1907. Join a team where employees drive profitability and take ownership!




    • Employee Stock Ownership Plan (ESOP)
    • Quarterly Company Performance Bonus
    • 401(k) Retirement Plan with Company Matching
    • Health, Dental, and Vision Coverage
    • Life & Disability Insurance
    • Employee Discounts
    • Wellness Program
    • Career Stability
    • Training and Development
    • And Much More!


    • Confer with the homeowner and installer on the original installation of the door to determine the eligibility for warranty service.
    • Determine the appropriate scope of warranty work.
    • Inspect job sites, assessing headroom, side room, weather exposure, or other conditions to determine appropriateness of door for a given location.
    • Collect payment upon job completion.
    • Complete required paperwork, such as work orders, according to services performed or required.
    • Remove and replace lights as appropriate.
    • Repair or replace worn or broken door parts, using power and hand tools.
    • Set doors into place when dealing with a repair or warranty service.
    • Apply hardware to doors such as drilling holes to install locks.
    • Bore or cut holes in flooring as required for installation, using hand or power tools.
    • Adjust doors to open or close with the correct amount of effort or make simple adjustments as needed.
    • Enter parts for service calls.
    • Order new products for services not ordered yet.


    • Education: High School Graduate or General Education Degree (GED): Required
    • Experience: 2 plus years of experience in Construction, carpentry or door installation.
    • Must possess excellent customer service skills as you are dealing with customers and dealers.
    • Computer Skills: Must be proficient in the use of Microsoft Outlook, Excel, ERP systems.
    • Certifications & Licenses: Must maintain a valid drivers license with an acceptable driving history.
    • Other Requirements: Must maintain car insurance and must have an acceptable background check.


    Palmer-Donavin is an Equal Opportunity Employer and a Drug Free Work Place, a policy which prohibits the use, possession, and/or distribution of medical marijuana in the workplace.


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