Customer Service Representative

US-OH-Grove City
4 weeks ago
Job ID
2017-1218
# of Openings
1
Category
Inside Sales

Overview

Palmer-Donavin is a leader in the wholesale distribution of residential building supplies (i.e. Siding, Roofing, Decking, Flooring, etc.). Our customers are businesses such as Lowe’s, Carter Lumber, Home Depot, and many independent lumber yards. Our mission is to grow our business through innovation, performance, and integrity. How do we do that? Through motivated employee owners committed to lifelong learning and the growth of our organization.

 

At Palmer-Donavin, we are not just looking for employees; we are looking for business partners. Being 100% employee-owned and operated, everyone in the PD family shares a commitment to ownership. As an ESOP, we offer the unique experience to work like an owner but commit to a work-life balance in keeping family a priority.

 

We have thrived as a company since 1907 by sticking to our principles and being true to ourselves and our customers. We make money the old-fashioned way – through hard work – where honesty, integrity, and fairness guide our daily operations. Our success depends on the success of our customers and our employees. For our customers, that means delivering quality products and exceptional customer service at fair prices. For our employees, that means sharing the profits of our company.

 

Benefits you will enjoy in the Customer Service role include:

  • Employee Stock Ownership Plan (ESOP)
  • Quarterly Company Performance Bonus
  • PTO Plan
  • 401(k) Retirement Plan with Company Matching
  • Health, Dental, and Vision Coverage
  • Life & Disability Insurance
  • Employee Discounts
  • Wellness Program
  • Ongoing Training and Development

Responsibilities

The Customer Service Representative is a part of our Inside Sales team and the day-to-day point of contact with customers in a wholesale business-to-business environment. You will help customers with order placement by answering customer questions concerning product lines, pricing, credit terms, delivery schedules, product uses, and inventory levels. This position also serves as support to our Outside Sales staff.

 

Other responsibilities of the Customer Service role include:

  • Checking inventory records to determine availability of requested merchandise
  • Keeping records of customer interactions and transactions
  • Entering orders and recording comments as well as actions taken
  • Upselling and suggesting add-ons or related products
  • Resolving customer service issues or billing complaints
  • Exchanging merchandise, refunding money, and adjusting bills
  • Initiating product procurement for approval of inter-branch transfer of merchandise
  • Notifying appropriate purchasing agents when supplies of specific items are low
  • Sending out product samples and literature

Qualifications

This is an Entry Level Inside Sales opportunity – No previous experience is required. We are seeking highly motivated candidates who have the drive, desire, and motivation to learn and grow in an exciting role with a solid company. You must have a strong customer service focus and possess proactive problem solving skills. Qualified candidates should be hardworking and able to quickly adapt to change in a fast-paced environment.

Other requirements of the Customer Service role include:

  • High school diploma or equivalent certification
  • College courses or equivalent training and experience, a plus
  • Previous sales and/or customer service skills, a plus
  • Excellent time management and organizational skills
  • General knowledge of Microsoft Word, Outlook, and Excel

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