• Warranty & Quality Supervisor

    Job Locations US-IL-Rockford
    Posted Date 1 month ago(4/26/2018 8:12 AM)
    Job ID
    # of Openings
    Quality Control
  • Overview

    Seal-Rite Door is seeking motivated, professional individuals to fill our Warranty & Quality Supervisor position. The goal of this position is to ensure that Seal-Rite is delivering a quality product and to manage warranty issues when they arise. This includes working directly with customers, homeowners, our sales team, operations, and credit department to resolve issues effectively and timely. Managing the quality control team at your facility to determine the root cause of complaints and implement corrective actions will also be very important. This individual will be supervising a team of 2-3 service technicians, and 1-4 quality control inspectors. The expected amount of travel in this role is less than 5%.


    Other Duties Include:


    • Work with Quality manager to develop quality solutions
    • Receiving, evaluating, logging, and recording all data associated with all incoming service requests
    • Entering, processing return goods for disposition and return credits


    What you can expect:


    Training: In-depth training on products and sales processes will help to make you an expert. This includes working and traveling with seasoned sales reps as they visit customers and cultivate relationships. You will also meet with vendors to gain an understanding of the products we sell and how they will benefit our customers.  Travel with the service techs will also help expand your knowledge and help your understanding of the face to face interactions needed to be successful in the service department.


    Development: Palmer-Donavin offers a corporate library and leadership classes for continuous growth personally and professionally.  You will be given a curriculum of reading periodically that is designed to grow your skill set during your career.


    Employee Ownership: We have been 100% employee owned since 2007. Our employees are given shares of stock of the company every year as part of our retirement package. Working as an owner is unique opportunity that is at the very heart of our culture.



    Other Benefits:

    • Medical, Dental, Vision, & Life Insurance
    • 401k with company match
    • PTO



    • 2-4 years of experience required; Supervisory experience preferred
    • Strong organizational skills
    • Creative problem-solving ability
    • Exceptional written and verbal communication
    • Ability to learn and master new computer software


    About Us:

    Seal-Rite Door, a division of Palmer-Donavin Manufacturing Company, is a leader in the fabrication of residential entryway doors. Our doors are made almost exclusively using ThermaTru products made from fiberglass or steel. Our customers include major retailers, national and independent lumberyards, and specialty dealers. Our mission is to grow our business through innovation, performance, and integrity. For more information please visit our website.


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