• Customer Service Representative

    Job Locations US-IL-Rockford
    Posted Date 3 weeks ago(10/23/2018 10:11 AM)
    Job ID
    # of Openings
    Inside Sales
  • Overview

    The Customer Service Representative is a day-to-day point of contact with customers in a wholesale business-to-business environment. You will help customers with order placement by answering customer questions concerning product lines, pricing, credit terms, delivery schedules, product uses, and inventory levels. This position also serves as support to our Outside Sales staff.


    Other responsibilities of the Customer Service role include:

    • Checking inventory records to determine availability of requested merchandise
    • Keeping records of customer interactions and transactions
    • Entering orders and recording comments as well as actions taken
    • Up-selling and suggesting add-ons or related products
    • Resolving customer service issues or billing complaints
    • Exchanging merchandise, refunding money, and adjusting bills
    • Sending out product samples and literature



    • Excellent verbal and written communication
    • Computer skills (MS Office Suite)
    • Ability to work in a fast pace environment.
    • High attention to detail
    • Previous administrative experience preferred


    Seal-Rite Door, a division of Palmer-Donavin Manufacturing Company, is a leader in the fabrication of residential entryway doors. Our doors are made almost exclusively using ThermaTru products made from fiber glass or steel. Our customers are businesses such as Lowe’s, Carter Lumber, Home Depot, and many independent lumber yards. Our mission is to grow our business through innovation, performance, and integrity. How do we do that? We are an employee owned company who has been in business since 1907. We foster a family-oriented atmosphere and are always helping our associates grow and develop in their careers.


    Benefits you will enjoy in the Customer Service role include:

    • Employee Stock Ownership Plan (ESOP)
    • Quarterly Company Performance Bonus
    • PTO Plan
    • 401(k) Retirement Plan with Company Matching
    • Health, Dental, and Vision Coverage
    • Life & Disability Insurance
    • Employee Discounts
    • Wellness Program


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