Field Service Coordinator - Day Shift ($23.10/hr+)

Discover Palmer-Donavin

Established in 1907, Palmer-Donavin is a leader in building material distribution and fabrication. Headquartered in Columbus, OH, Palmer-Donavin has 13 locations spread throughout the Midwest and Southeast Regions. As an Employee-Owned business, we take pride in our culture of high performing and engaged employees who make Palmer-Donavin a great place to work.

Professional Growth

We live by our tagline, We Deliver More®. We believe the work we do is more than “just a job”. At Palmer-Donavin, we make professional development and growth a priority by offering robust training programs, investing in our employees’ continuing education and providing rewarding career paths that allow employees to reach their full potential. We are proud to share that our management ranks are filled with employees who have developed through the organization.

Field Service Coordinator

We are seeking a field service coordinator to join our team. This role will be part of our Quality Control department and will report to the Director of Quality Control. Don’t miss this opportunity to join an amazing culture and elevate your career while making a difference in the industry at Palmer-Donavin.

Shift

Monday - Friday 6:30 AM - 3:00 PM (overtime as business requires).

Benefits

• Quarterly Company Performance Bonus
• Weekly Pay
• Employee Stock Ownership Plan (ESOP)
• Up to 112 Hours of PTO in First Year
• 401(k) Retirement Plan with Company Matching
• Employee Discounts on Wide Range of Home Building Materials
• Health, Dental, and Vision Coverage
• Life & Disability Insurance
• Parental Leave
• Wellness Program
• Ongoing Training and Development
• And Much More!

The Field Service Coordinator is responsible for delivering exceptional service to customers, addressing warranty service requests and concerns, and ensuring smooth order processing and customer communication. They play a vital role in maintaining strong customer relationships and contributing to overall customer satisfaction.

Daily:

• Customer Interactions
o Answer customer inquiries via phone, email.
o Assist customers with product or service-related issues.
o Provide information about field service policies, procedures, and offerings.
o Handle and resolve customer complaints or concerns in a professional manner.
o Receive 1 compliment on your service per day.
o Research each question before forwarding to a buyer, manager, etc.
o Thank the customer for their business 1x per call.
o Answer every correspondence with an upbeat, professional, and helpful attitude.
o Respond to each correspondence by end of business day with an update
o Ensure all incoming cases have been dispositioned and communicated upon.
• Issue Resolution:
o Investigate and resolve customer issues promptly.
o Escalate complex problems to supervisors or other departments when necessary.
o Keep detailed records of customer interactions and resolutions.

Competencies:

• Customer Focus
• Communication
• Building Trust
• Sense of Ownership

• High school diploma or equivalent certification
• College courses or equivalent training and experience, a plus
• Previous sales and/or customer service skills, a plus
• Excellent time management and organizational skills
• General knowledge of Microsoft Word, Outlook, and Excel

Palmer-Donavin participates in E-Verify, is an Equal Opportunity Employer, and operates a Drug Free Work Place, a policy which prohibits the use, possession, and/or distribution of medical marijuana in the workplace