Warranty Service Technician - Day Shift ($26/hr+)

Employee-owned and operated, Palmer-Donavin is a leader in wholesale distribution of residential building supplies and entry doors. We are headquartered in Columbus, Ohio, with 8 branch operations in Ohio, Kentucky, Michigan, and Wisconsin.

Our Door Division is seeking a Warranty Service Technician to join our team. This role is a full time, hourly position reporting directly to the Warranty Service Manager. Here’s an opportunity to join a strong and stable company that has been around since 1907. Join a team where employees drive profitability and take ownership!

At Palmer-Donavin, we understand that our success depends on the success of our customers and our employees. For our customers, that means delivering quality products and exceptional customer service at fair prices. For our employees, that means sharing the profits of our company. Our recipe for success is no secret. We have thrived as a company since 1907 by sticking to our principles and being true to ourselves and our customers. We make money the old fashioned way – through hard work – where honesty, integrity, and fairness guide our daily operations.

Benefits you will enjoy in this role include:

• Employee Stock Ownership Plan (ESOP)
• Quarterly Company Performance Bonus
• 401(k) Retirement Plan with Company Matching
• Health, Dental, and Vision Coverage
• Life & Disability Insurance
• Employee Discounts
• Wellness Program
• Career Stability
• Training and Development
• And Much More!

As a Warranty Service Technician for Palmer-Donavin, you will be the main point of contact for customers with technical service requests related to their custom entry door. The primary purpose of this position is to handle technical support requests from start to finish by communicating with customers, homeowners and installers to get the issues resolved.

Other responsibilities of the Service Technician role include:

• Entering service and product replacement orders and recording comments
• Maintaining a travel schedule based on open service calls 
• Keeping a service log of actions taken
• Inspecting open service requests and recommending coarse of action
• Completing service calls at job sites and residential homes
• Following up with customers on completed services
• Maintaining a professional presence and representing Palmer-Donavin as a preffered business partner
• Other duties as assigned

We are seeking candidates who are mechanically inclined with a strong customer service focus and proactive problem solving skills. Qualified candidates should be highly motivated, hardworking, and detail oriented.

Other requirements of the Service Coordinator role include:

• High school diploma or equivalent certification
• College courses or equivalent training and experience, a plus
• Experience with subcontracting, specifically with entry-way doors, a plus
• Comfortable with power tools and construction materials. 
• Excellent time management and organizational skills
• Excellent written and oral communications skills
• Proficient in Microsoft Office Suite

Palmer-Donavin participates in E-Verify and is an Equal Opportunity Employer and a Drug Free Work Place, a policy which prohibits the use, possession, and/or distribution of medical marijuana in the workplace.